60 days from the date merchandise was received refund guaranteed. In order to receive credit for the product, it must be unused, in original packing and condition like new.  20% restocking fee apply.  Please, do not overlap parts!  Shipping and handling and shipping back fees are non refundable. Please contact  us for Return Authorization  number.  Packages without return number or directions from the seller will be sent back. Please contact  us for Return number at info@exoticwoodtrim.com

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All return products are the subject to the approval by the seller.  Returned items without an approval RMA (Return Material  Authorization) number from the seller will not be processed.  Any shipping and handling expenses result on those returns  will be responsiblity of the buyer.  Legal action will be taken if buyer refused the responsibility on these charges along with the cost of any legal expenses occurred.

Upon receiving the potential defective item from the buyer, the seller will examine it for the defective claim that was made by the buyer.  Unless the seller can reproduce the same fault indicated by the buyer, otherwise the return will not be accepted.

In the event of returning the product, buyer is fully responsible for the product's safety return to us.  Item must be received within 7 business days after the issue of RMA.  The return merchandize should include the RMA number, full name, shipping address, contact phone number, and the reason for return. 

All accessories and manual must also be included inside the package as it was originally received by the buyer.  Return merchandize should be well packed.  Any missing parts, overlapped parts, damaged items or inappropriate information will not be accepted.  Any unidentified return which is aged over 14 days, Exoticwoodtrim.com   will have the right to dispose such item without notifying the buyer.  No replacement will be issued on those unidentified return once it has been disposed.  Buyer is responsible for the return shipping cost.  The standard replacement shipping by Exoticwoodtrim.com    will be ground shipping or the equivalent subject to be determined by Exoticwoodtrim.com .